Why we collect information
Information is used to respond to enquiries, provide support, process orders, arrange delivery, handle repairs, improve the website, or answer questions about Suzuki Omnichords and Qchords.
Privacy Policy
How Omnichord Heaven handles information.
This statement covers the services provided by the Omnichord Heaven website and associated apps. It explains what information may be collected, how it is used, and how privacy is protected.
Privacy Policy
The data controller for this website and associated apps is Musicworld Service. The purpose of this statement is to inform users of the Omnichord Heaven website about the information that is collected from them when they visit this site, how that information is used, if it is disclosed, and the ways in which we protect users' privacy.
We only collect personal information when you choose to supply it to us. This may include details such as your name, address, email address, telephone number, order details, repair information or instrument photos supplied as part of an enquiry.
Information you provide
- Comments, questions and feedback.
- Order, delivery, repair and return details.
- Personal details only when you actively choose to supply them.
Comments, questions and feedback
If you send an enquiry by email to a named contact or general address shown on the website, we use the details from that enquiry to respond to your request or improve the site.
Passing on an enquiry
In some cases it may not be possible for Omnichord Heaven to provide the information requested directly. In those circumstances, we may pass your enquiry to an authorised Suzuki distributor so that the request can be fulfilled.
Orders
Online ordering and delivery
Where an online order form or checkout is used, the information you provide is collected for the purpose of supplying products, literature or repair services and delivering them to your selected address.
Where payment services such as PayPal are used, payment information is handled by that payment provider under its own privacy terms.
Cookies
Site usage information
Omnichord Heaven does not deliberately set its own tracking cookies. Some embedded or linked third-party services, such as YouTube, PayPal or social media sites, may use their own cookies or privacy practices.
External links
What happens when you link to another site?
This privacy policy applies only to Omnichord Heaven. If you move to another site, you should read that site's privacy statement. We do not pass on any personal information you have given us to any unrelated website.
Your rights
Access and deletion requests
You may ask what personal information is being held about you, request updates, or ask for personal data to be deleted once an enquiry, order or support matter has been completed where we are able to do so.
If you have a concern about how your information has been handled, please contact us first. You can also find guidance from the Information Commissioner's Office.
How long information is kept
Personal information is kept for as long as it is needed to handle the enquiry, order, repair, return, warranty or related record. If requested, we will delete personal data once we have acknowledged a comment, responded to a request or passed an enquiry on, where deletion is appropriate.
Changes to this privacy policy
If this privacy policy changes in any way, an updated version will be placed on this page. Regular updating ensures visitors are aware of what information is collected, how it is used and under what circumstances, if any, it may be shared.
Last updated 5 April 2026.