Privacy Policy
This statement covers the services provided by the Omnichord Heaven website and associated apps. It explains what information may be collected, how it is used, and how privacy is protected.
The data controller for this website and associated apps is Musicworld Service. The purpose of this statement is to inform users of the Omnichord Heaven website about the information that is collected from them when they visit this site, how that information is used, if it is disclosed, and the ways in which we protect users' privacy.
We only collect personal information when you choose to supply it to us. This may include details such as your name, address, email address, telephone number, order details, repair information or instrument photos supplied as part of an enquiry.
OH-36 Chrome Extension
OH-36 Lite is a self-contained musical instrument for desktop Chrome. It does not collect or transmit personal information, browsing activity, communications, location, payment information or analytics.
OH-36 Lite remembers a small number of functional preferences on the user's own device: whether the computer-keyboard map is visible, whether Strumplate animation is enabled, and whether the Ivory, Pink or Original fascia is selected. These preferences remain in Chrome's local storage and are not sent to Omnichord Heaven or any third party.
A new Lite installation makes no licence-service request. If the user explicitly chooses Activate Plus, OH-36 creates a random installation identifier and random device secret. It sends those values and the extension version over HTTPS to the Omnichord Heaven licence service. After the member signs in and approves pairing on the members website, the extension receives a signed licence token and membership status. OH-36 never receives the member's name, email address, password or payment details.
The installation information is used only to activate Plus, enforce the three-installation limit and confirm continuing membership access. It is not sold, shared for advertising or used for creditworthiness. A member can deactivate an installation from OH-36 or the members website. The extension contains no advertising, analytics, browsing-history collection or remote executable code.
Virtual Omnichord Assistant
Aisling is an AI assistant provided to help visitors find Omnichord Heaven information, manuals and safe practical guidance. Using Aisling is optional; the website pages, site search and contact form remain available without using the assistant.
When you send a message, its text and the recent messages needed to preserve the current conversation are sent through the OpenAI API. Aisling may search Omnichord Heaven material already held in a private OpenAI project to prepare her answer. Please do not enter names, addresses, telephone numbers, payment details, medical information or other private or sensitive information.
We process a conversation for our legitimate interests in providing voluntary Omnichord support, maintaining answer quality and protecting the service from abuse. Aisling is not used to make legal or similarly significant decisions about visitors, and no visitor profile is created from an ordinary chat.
Omnichord Heaven does not deliberately save an ordinary public conversation as a server-side transcript. Recent messages are held in the browser's session storage for that tab so the conversation can continue, and are removed when you choose New conversation or when the browser clears that session storage.
OpenAI processes chat content on our behalf to provide the response. API data is not used to train OpenAI models by default unless the account holder explicitly opts in. OpenAI states that its default abuse-monitoring logs may retain prompts and responses for up to 30 days, unless a longer period is required by law or for service protection.
OpenAI and its service providers may process information outside the UK under its contractual data-protection and international-transfer safeguards. Read OpenAI's API data controls and Data Processing Addendum.
If you deliberately select Report this answer, the question, Aisling's answer, its displayed source links and any optional explanation you provide are saved for Darren to review. Reports are not used to teach Aisling automatically and are deleted after review or within 90 days. Do not add private information to a report.
To limit automated misuse and unexpected cost, Omnichord Heaven temporarily stores a one-way coded identifier derived from connection information together with request times. The chat rate-limit record does not deliberately store the raw IP address, is not used for advertising or visitor profiling, and expires after 24 hours. Ordinary web-hosting security and access logs may be retained separately by the hosting provider.
Aisling's public beta is intended for adults. A visitor under 18 should use it only with the permission and supervision of a parent or guardian. Please use the contact page to ask about access, correction or deletion of information held by Omnichord Heaven.
Information is used to respond to enquiries, provide support, process orders, arrange delivery, handle repairs, improve the website, or answer questions about Suzuki Omnichords and Qchords.
If you send an enquiry by email to a named contact or general address shown on the website, we use the details from that enquiry to respond to your request or improve the site.
In some cases it may not be possible for Omnichord Heaven to provide the information requested directly. In those circumstances, we may pass your enquiry to an authorised Suzuki distributor so that the request can be fulfilled.
Orders
Where an online order form or checkout is used, the information you provide is collected for the purpose of supplying products, literature or repair services and delivering them to your selected address.
Where payment services such as PayPal are used, payment information is handled by that payment provider under its own privacy terms.
Cookies
Omnichord Heaven does not deliberately set its own tracking cookies. Some embedded or linked third-party services, such as YouTube, PayPal or social media sites, may use their own cookies or privacy practices.
External links
This privacy policy applies only to Omnichord Heaven. If you move to another site, you should read that site's privacy statement. We do not pass on any personal information you have given us to any unrelated website.
Your rights
You may ask what personal information is being held about you, request updates, or ask for personal data to be deleted once an enquiry, order or support matter has been completed where we are able to do so.
If you have a concern about how your information has been handled, please contact us first. You can also find guidance from the Information Commissioner's Office.
Personal information is kept for as long as it is needed to handle the enquiry, order, repair, return, warranty or related record. If requested, we will delete personal data once we have acknowledged a comment, responded to a request or passed an enquiry on, where deletion is appropriate.
If this privacy policy changes in any way, an updated version will be placed on this page. Regular updating ensures visitors are aware of what information is collected, how it is used and under what circumstances, if any, it may be shared.
Last updated 27 July 2026.