Who you are buying from
Orders and enquiries placed through Omnichord Heaven are handled by Omnichord Heaven / Musicworld Service. Contact details are provided on the contact page.
Terms
Terms of Sale and Website Use.
This page sets out the terms for using Omnichord Heaven and buying products, parts or repair services from the site.
Terms
Omnichord Heaven is a specialist resource, shop and repair service for Suzuki Omnichords, Qchords and related accessories. By using this website or placing an order, you agree to use the information, products and services on the site in a reasonable and lawful way.
These terms should be read alongside the Privacy Policy and Returns Policy. Those pages explain how information is handled and how cancellations, returns and refunds are managed.
Prices, availability and payment
Prices, availability and product details are shown on the relevant product or parts page. Unless stated otherwise, payment is handled through PayPal or the current checkout system. Stock levels, prices and delivery arrangements may change, especially for rare, used or new old stock items.
UK and overseas delivery
Where a product page states that delivery is included, this normally refers to UK delivery. If you are outside the United Kingdom, please contact us before ordering so delivery options and costs can be confirmed.
Products, parts and archive information
We try to describe instruments, parts, accessories and archive material clearly and accurately. Used instruments, vintage parts and discontinued stock can vary in condition, so please ask before ordering if a specific detail matters to you.
Returns
Cancellations, refunds and returns
Returns and cancellations are covered on the Returns Policy page. Please contact Omnichord Heaven before sending any product, part or instrument back, so the return can be identified and handled correctly.
Repairs
Repairs, estimates and custom work
Repair advice, servicing and custom work may depend on the condition of the instrument and the availability of parts. If work has already begun on a repair, custom build or special order, cancellation or refund options may be limited.
Privacy
Personal information
Information supplied with orders, enquiries, repairs or returns is used to handle that request. More detail is available in the Privacy Policy.
Statutory rights
Your legal rights
Nothing on this page is intended to remove or reduce any statutory rights that apply to you as a customer. If there is a problem with an order, please contact us so we can help resolve it.
Archive material and external links
The site includes historical information, manuals, brochures, images, videos and links to third-party sites. External sites are provided for reference and are not controlled by Omnichord Heaven.
Changes to these terms
These terms may be updated as the site, shop pages or checkout system change. The latest version will be placed on this page.
Last updated 9 June 2026.
Contact before ordering
If you are unsure about compatibility, delivery, condition, repairs or returns, please contact us before ordering.